Email to customer service :service@PickUpGift.comincluding: *order number, the question you want to solve together with picture of product if necessary *a photo of barcode on the plastic bag
Get coupon or refund *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
Take your refund/exchange when the package is received.
Return & Exchange conditions
Orders are only able to be canceled and refunded before shipping.
You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
Items must be returned unwashed and undamaged. Buyers pays the return shipping fee. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.
Gift Cards cannot be reloaded; used for payment outside of www.pickupgift.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
In case you have any query, please do not hesitate to get in touch with our customer service on:firstname.lastname@example.org
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